Live Chat Functions

• Provides true online live support to your visitors as real time marketing software and allow visitors to initiate a new web chat session from your web site
• Visitors can leave a message if there is no one to provide the live support
• As soon as one of the parties leaves the live chat the other party is notified
• Sound notification of live support requests
• E-mail notification of live support requests
• Auto save transcripts
• Captures visitor data which includes browser info, IP, referral URL, time of visit and host
• Options for displaying support status either in image or text form in the website
• New! You can now track visitors as they visit the site and initiate a new chat with them. With a click of a mouse, you can open a chat window on visitor's computer and provide support or close a sale!
• New! Predefined survey allows you to push a survey form to visitors to gather important feedback, comments and critical survey data from them
• and much much more!

Member Functions

• Generate HTML links for Live Help status icons or text link
• Edit the header and footer of the Live Help web chat window
• Edit Time zone so that it matches the member's time zone
• Edit system settings such as name of site, email address for notification, font size, play sounds and automatic session expiration
• Real time daily stats showing the number of visitors, total chat request and total visitors online now
• View visitor data such as browser info, IP, referral URL, time of visit and host
• You can view the chat history of all visitors by viewing the saved transcripts of each chat session
• Ability to search saved transcripts by keywords
• View survey results of each visitor
• Real-time chats - View all visitor chat requests. MySupportOnline also supports multiple chat sessions
• View the visitors that are currently online and you can initiate chat or push survey to these visitors
• Create predefined responses so that you can quickly access them during live chat sessions and provide visitors with instant answers
• Add/Edit/Delete predefined surveys
• and much much more!

Contact Visitors on your site:
Arguably the most powerful feature of "BizChat" Operator monitoring the site can contact any visitor on the site by simple click, thus can easily push information, files & webpages. You are now on the way to heightening their confidence and closing more sales!

Live Customer Assistance:
At any time any of your site visitor can request help. By simply clicking on the LiveSupport image visitor can get live assistance.

Multiple Operator Supports:
For websites where single operator is insufficient due to there size or number of unique real hits per day, BizChatOnline.com offers multiple
operator monitoring.

Leave a Message:
If operator is not monitoring or his status is offline, the customer has the possibility to leave a message via contact form or email based on operator's preferred settings.

Push Content to Visitors:
The operator has the power and the ability to push any web-accessible content to the client. This can include text, music, images, files, videos, full HTML pages, documents, applications.

Frequently Used Responses:
Sometimes an operator may find themselves answering the same types of questions again and again. "BizChatOnline" gives the operator the ability to configure any number of canned responses to supplement personal replies and streamline the
handling of multiple concurrent customers.

  Key Benefits - Learn Benefits of Using Live Help:

Provide Support:
Customer care is always important, and in some cases it can be the deciding factor for potential customers. With MySupportOnline, you can provide real-time assistance by providing live help and 1 on 1 support for their customers. You do not need to be in the office to answer phone calls or worry about not being able to provide live support when they are on a business trip. You can therefore build customer loyalty and provide extra attention to your visitors.

Boost Sales:
When dealing in sales, human interaction can go a very long way. While browsing your site or products, a visitor may have questions before making a purchase. With Live Support, you can answer those questions in real time and visitors do not need to leave the web site or pick up a phone. You can then achieve higher sales revenues and stay ahead of your competitors.

Reduce Costs:
Some of the major costs of running a business include phone, fax, and staff. With MySupportOnline, myou can reduce costs of providing customer support and divert your investments in other areas.

Monitor Traffic:
BizChatOnline.com has a built-in traffic monitoring system which enables you to know how many visitors are there on your website at the moment, capture visitor data such as browser info, IP, host and even where they came from. You can then gain a better understanding about your website traffic.

Proactive Sales:
Why wait for visitors to request support when you can proactively assist them? With a click of a mouse, you can automatically open a chat window on visitor's computer and provide support or close a sale!